Frequently Asked Questions

A TIP is any renovation, build-out, or improvement that a tenant wants to make to their leased space within Hawaii’s airports. This includes everything from painting walls to full interior remodels.

At a minimum, you’ll need:

• Completed TIP Application form
• Scope of Work and Drawings
• Supporting documents like floor plans, permits (if applicable), or lease details etc.

You can access blank versions of these in the Documents Library section.

Initial review takes about 5-10 business days, depending on the complexity of the project and whether all documents were submitted correctly. You will be notified if more information is needed.

You’ll receive an email at each stage of process. If you haven’t heard back within 10 business days, feel free to use the Contact Form on the portal to check-in.

Use the Contact Form to reach the PMO directly. For urgent matters, check the Contact Us page for our direct line and business hours.

Check out the Documents Library. Everything you need to know to successfully submit your TIP is there.

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Your submission goes through a multi-step review process:

• Initial review by PMO
• Technical review
• Lease Verification
• DOTA division review
• Final approval or request for more info

You’ll be notified at each step via email.

Yes, but you must contact the PMO directly with your request. Do not submit a brand new application unless instructed to do so.

• Missing documents
• Lack of lease/space info
• Submitting to the wrong contact
• Changes made to the scope of work mid-review
• Not responding to requests for clarification

That depends on the location and nature of your project. We will advise you during the review if a permit is required.

Yes. Contractors are encouraged to coordinate with tenants and can submit TIPs on their behalf. Please ensure you clarify your role and the tenant’s contact information on the application.